Privacy Policy – Sky Contract Services

Effective Date: 11 June 2025
Last Updated: 11 June 2025

Sky Contract Services (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal data is handled in a secure, transparent, and lawful manner. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our services.

1. Who We Are

Sky Contract Services is a UK-based telecommunications provider offering mobile contracts, SIM-only plans, and device financing.

Contact Details:
Email (General): contact@skycontractservices.com
Email (Privacy & Data Requests): privacy@skycontractservices.com

2. What Information We Collect

We may collect and store the following information:

• Full name and date of birth

• Address, email, and phone number

• Payment details and transaction history

• Device and usage data (IP address, browser, device type)

• Marketing preferences

• Credit information (where applicable for contracts)

3. How We Use Your Data

Your information may be used to:

• Fulfil orders and contracts

• Perform credit and eligibility checks (where required)

• Deliver products and manage your account

• Send updates about your services or billing

• Respond to customer service enquiries

• Send you promotional communications if you opt in

• Meet legal, accounting, or compliance obligations

We only process your data where there is a lawful basis to do so.

4. Who We Share It With

Your personal information may be shared with trusted third parties strictly for service-related purposes:

• UK mobile network providers (e.g., EE, Vodafone, O2)

• Credit reference agencies

• Payment processors (e.g., Stripe, PayPal)

• Delivery and logistics companies

• CRM and IT service providers

• Legal or regulatory authorities where legally required

All third parties are required to comply with data protection laws.

5. Your Rights

Under the UK GDPR, you have the following rights:

• The right to access your personal data

• The right to request correction of inaccurate data

• The right to request deletion (where applicable)

• The right to object to processing for direct marketing

• The right to restrict or transfer data

• The right to withdraw consent at any time (where processing is based on consent)

To exercise any of your rights, please contact us at:
privacy@skycontractservices.com

6. Cookies and Analytics

We use cookies and tracking tools to enhance your experience on our website. These include session tracking, performance analysis, and remarketing. You can disable cookies via your browser settings at any time. For full details, please refer to our Cookie Policy.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encryption, firewalls, and access controls.

8. Data Retention

We retain your personal data only for as long as necessary:

• To provide our services

• To comply with legal and regulatory obligations

• To handle disputes and enforce agreements

Once data is no longer needed, it is securely deleted or anonymised.

9. Third-Party Websites

Our website may contain links to external websites. Please note that we are not responsible for their content or privacy practices. You are advised to review their privacy policies before submitting any personal data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new “Last Updated” date. You are encouraged to check this page regularly to stay informed.

11. Contact Us

If you have any questions, requests, or concerns about how your personal data is handled, please contact us:

Sky Contract Services
Email: privacy@skycontractservices.com
General Enquiries: contact@skycontractservices.com