Billing & Collection Policy – Sky Contract Services

Effective Date: 11 June 2025
Last Updated: 11 June 2025

This Billing & Collection Policy outlines how Sky Contract Services manages customer payments, recurring billing cycles, overdue balances, and collection procedures. By entering into a contract with us, you agree to the terms below in conjunction with your service agreement and our Terms & Conditions.

Billing Structure

All billing for Sky Contract Services is processed monthly via automated direct debit or a registered card payment method. Your billing date and plan details will be confirmed at the point of contract activation.

Customers may be billed for:

• Monthly plan charges (SIM-only or device-inclusive)

• Upfront or activation fees (where applicable)

• Usage outside of plan allowances (e.g., international calls, roaming)

• Device lease instalments

• Optional services such as insurance or upgrades

Your invoice will be issued electronically to your registered email address. Paper invoices are not provided unless specifically requested.

Payment Methods

We accept the following payment methods:

• UK debit or credit cards (Visa, Mastercard, AMEX)

• Direct Debit from a UK bank account

• Apple Pay or Google Pay (where supported)

• Standing Order (on request for business accounts)

You are responsible for ensuring that your payment method remains valid and up to date throughout the duration of your contract.

Payment Due Dates

Your payment is due on the same day each month as your contract activation date unless otherwise agreed in writing. If your payment method fails on the scheduled date, our system will automatically retry up to two additional times over the following 5 business days.

Failed or Missed Payments

If your payment fails:

• You will be notified by email or SMS immediately

• A 7-day grace period will be granted to update your payment method

• If payment remains outstanding, your service may be suspended

• Administrative fees may apply for repeated failures

Failure to resolve an overdue balance may result in contract cancellation, equipment charges, and referral to debt recovery.

Late Payment Charges

In line with the Late Payment of Commercial Debts Regulations, we reserve the right to apply:

• A fixed late payment fee of up to £25 per incident

• Statutory interest at 8% above the Bank of England base rate (if applicable)

• Suspension of services without further notice

We will always aim to contact you before applying charges or taking enforcement action.

Collections and Enforcement

If your account remains unpaid:

• We may refer your case to a licensed third-party collection agency

• Your debt may be reported to credit reference agencies (e.g. Experian, Equifax)

• You may become ineligible for future contracts with Sky Contract Services

• Legal action may be initiated to recover outstanding funds

You may also be charged for the full remaining balance on your device (if on lease), and recovery of the handset may be requested.

Payment Disputes

If you believe you have been billed incorrectly:

• Contact us within 14 days of receiving your invoice

• We will investigate the issue and respond within 10 business days

• Valid overcharges will be refunded in full

• Disputed balances may still suspend services until resolution

How to Update Your Payment Method

To avoid disruption to your service:

• Log in to your customer account dashboard

• Navigate to “Billing & Payments”

• Update or change your card or bank details securely

You may also contact customer support for assistance.

Contact & Billing Support

If you need help with your billing or wish to discuss a payment arrangement, please contact:

Sky Contract Services
Email: billing@skycontractservices.com