Refund Policy

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Refund Policy – Sky Contract Services

Effective Date: 11 June 2025
Last Updated: 11 June 2025

At Sky Contract Services, we are committed to transparency and fairness in all aspects of our service — including how and when refunds are issued. This Refund Policy explains when you may be entitled to a refund, how to request one, and what to expect once it is processed.

This policy applies to all purchases made through our platform, including mobile phone contracts, SIM-only plans, and device-related charges.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • You cancel your contract within the 14-day cooling-off period and return the product in original, unused condition

  • You receive a product that is faulty or damaged upon delivery

  • A payment was taken in error or a duplicate charge occurred

  • A deposit or upfront fee was paid, but your application was declined or cancelled prior to activation

Refunds will not be issued for services already used or delivered in full unless required by law or due to a service failure on our part.

Cooling-Off Period Refunds

If you cancel within the legal 14-day cooling-off window:

  • You must notify us by phone or email

  • You must return the device or SIM in unused, resellable condition

  • Refunds will be issued once the item is received and inspected

  • If the product shows signs of use or damage, deductions may apply

SIM-only plans used significantly during the 14-day period may be subject to pro-rata deductions.

Faulty or Incorrect Items

If a device or SIM card is delivered faulty or incorrect:

  • You must report the issue within 7 days of delivery

  • We will arrange return at no cost to you

  • A full refund or replacement will be offered based on availability

If a device develops a fault after 7 days, it may be covered under the manufacturer’s warranty.

Non-Refundable Items and Charges

The following items or fees are non-refundable:

  • Delivery and shipping fees (unless the item was faulty or sent in error)

  • Usage charges incurred before cancellation

  • Administrative fees or deposits where services have already been activated

  • Services paid for in advance and already used (e.g. a completed monthly SIM plan)

Refund Method

All approved refunds will be issued to the original payment method used at checkout. We do not issue refunds in cash or to alternative accounts unless required by law.

Refunds are typically processed within 7 to 14 working days from the date we confirm eligibility and receive the returned item, where applicable.

Disputed Charges

If you believe a charge has been made in error:

  • Contact us immediately by phone or email

  • We will investigate your claim and provide a written resolution within 14 business days

  • Valid disputes will be refunded in full, including any related fees

How to Request a Refund

To request a refund, please contact our customer support team:

Sky Contract Services
Email: contact@skycontractservices.com

Please include your full name, order or contract reference, and a brief explanation of the reason for your refund request.

Updates to This Policy

We may amend this Refund Policy at any time in accordance with legal or operational requirements. Changes will take effect when published on this page. We encourage you to review this policy regularly.